Terms & Conditions of Hire
1.
Definition & Interpretation
"Booking"
The reservation of the Campervan, including all administration, documentation and any matters arising from or related to the reservation.
“Booking Confirmation”
This is an email, automatically sent to you, when a booking and deposit payment is received by us. It is subject to the provision of any supporting documents, driver eligibility confirmation and the necessary insurances.
“Booking Dates”
The Booking Dates are the dates of the term of Hire from the Booking Start or Collection Date to the Booking End or Return Date and include the period between the collection of the vehicle and its return.
“Booking Fee”
The total sum payable by the Hirer for the Booking.
“Booking Information”
The information you supply at the time of making a Booking. Any changes to this information between making the Booking and the Booking Dates must be disclosed prior to collecting the vehicle.
“Booking Deposit”
The sum payable to secure the booking, as set out in the payment schedule of the Hire Agreement.
“Campervan” or “Vehicle”
The vehicle under hire, includes the engine, structure of vehicle, all accessories, tyres, fixtures and fittings and any other specific equipment supplied with the vehicle.
“Festival” or “Event”
The organised festival or public event that the hirer intends to use the vehicle at.
“General Hire Terms & Conditions”
This document which outlines the terms and conditions of hire.
“Hire Agreement”
The agreement signed between both parties at the commencement of the hire period.
“Hirer”, “Customer”, “Drivers” or “You”
The person or people hiring the Campervan.
“Owner” or “Us”
Simon Wickens Classic Camper Hire, trading as Camper Hire Sussex, of Unit 3, Ham Farm House, Oving, Chichester PO20 2BT, the provider of the Campervan.
“Remaining Fee” or “Outstanding Payment”
The entire booking fee minus any deposit paid.
“Security Deposit”
The standard security deposit for bookings is £500, which may be subject to change should circumstances require it.
1.2
In these Hire Terms and Conditions or Hire Agreement, the following interpretations apply:
1.2.1
“person” refers to a natural person, corporate or unincorporated body (whether or not having a separate legal personality;
1.2.2
a reference to a “Party” includes its personal representatives, successors or permitted assigns;
1.2.3
a reference to a “statute” or “statutory provision” is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.2.4
any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.2.5
a reference to “writing” or “written” includes emails but not faxes.
1.1
In these Hire Terms and Conditions or Hire Agreement, the following definitions apply:
2.
General Conditions
2.1
We are the Owner in these conditions, and you are the Customer.
2.2
The contractual relationship is between us and you.
2.3
These conditions shall apply to the Booking and shall continue to apply up to and including the Booking Dates.
3.
Booking and Payments
3.1
In making a booking, you will:
3.1.1
Provide honest and accurate Booking Information and inform the Owners of any changes to this information before the Booking Dates.
3.1.2
Pay any deposits due by bank transfer or PayPal as instructed by the Owners. In the case of a booking made within 28 days of the Booking Date, the full hire fee will be payable.
3.2
Upon receipt of your booking and deposit, the Booking Dates will be held, and an email will be sent to you within 24 hours.
3.3
The Booking Deposit is non-refundable and shall be payable in all cases where the Booking Dates are more than 28 days from the date upon which you make a Booking.
3.4
Where the Booking Dates are less than 28 days from the date upon which you make a Booking, the whole Booking Fee will be payable.
3.5
Where the Booking dates are more than 28 days from the date upon which you make a booking, you will pay the Remaining Fee at least 28 days prior to the Booking Dates. An automated reminder will be sent to you one week before the Remaining Fee becomes due.
3.6
Failure to pay the Remaining Fee on time, the Booking will be cancelled, and the Booking Deposit will be forfeited.
3.7
The Booking Fee includes use of the Campervan for the Booking Dates and:
3.7.1
Daily Mileage Allowance of 160 miles a day unless otherwise stated;
3.7.2
3.7.3
Any extras provided by the Owner as standard with any Booking.
3.8
Daily Mileage Allowance:
3.8.1
The standard mileage allowance is 160 miles for each full day of a paid booking.
3.8.2
The mileage will be recorded at the start and end of the Booking from the odometer and the Owner will calculate the total number of miles driven whilst on hire.
3.8.3
If the total mileage exceeds 160 x the number of full days hired, then the owner will invoice you for any additional miles driven.
3.8.4
Additional miles will be charged at 20p per mile as standard. Please note this may differ for certain vehicles. This will be made known at time of booking.
3.9
You will be responsible for providing your own, suitable, child seats for the campervan as required.
3.10
The Owner will organise directly with you to meet on or before the commencement of the Booking Dates to hand over the Campervan. At this meeting you will:
3.10.1
Ensure that payment of the Security Deposit to the Owner has been paid;
3.10.2
Show the Owner your driving licence and the driving licence of anyone else who will drive the Campervan during the booking and allow the Owner to take a copy;
3.10.3
If a UK licence holder, you will provide the Owner with a DVLA check code, if you haven’t already done so, to enable the Owner to check the status of your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking.
3.10.4
You will provide the Owner with the original copies an additional 2 forms of proof of address which should be dated within 90 days from the Booking Dates with an address that matches the principal driver’s driving licence. You will allow the Owner to take a copy.
Acceptable forms of ID include:
-
Utility Bill (e.g. Water, Gas, Electricity)
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Bank Statement;
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Council Tax Bill;
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TV Subscription, Internet or Telephone Bill;
-
Credit Card Statement.
3.10.5
Any booking information, which will include your personal details, along with copies of documents that are taken as part of our booking administrative process, is subject to our Privacy Policy which is operated under UK GDPR law, and all records will be deleted after the necessary period of retention. Our Privacy Policy is available on our website.
3.10.6
The Security Deposit will be refunded by the Owner to you no later than one week after safe return of the Campervan, subject to the vehicle being in the same condition as it was at the commencement of your Booking Dates, and with a full tank of fuel.
3.10.7
You agree to comply with any policies, instructions or guidelines provided by the Owner.
4.
Cancellation
4.1
Cancellation of the Booking by you at any time will result in the Booking Deposit being forfeited unless you meet the requirements of the Cooling Off period.
4.1.1
The Cooling Off Period allows you to cancel within 24 hours of creating the booking and receive a full refund.
4.1.2
The 24-Hour Cooling Off Period will begin once a booking request has been accepted by the Owner and you have received a confirmation email.
4.1.3
The Cooling Off Period only applies to a Booking that is 28 days or more away from the date of confirmation.
4.1.4
After 24 hours, the standard cancellation policy (4.1) will apply.
4.2
The Remaining Fee is non-refundable if you cancel the Booking within 28 days of the commencement of the Booking Dates.
4.3
Where you cancel a Booking more than 30 days in advance of the commencement of the Booking Dates and have already paid the Booking Fee, the Owner will refund to you such sum which is equivalent of the Remaining Fee minus the non-refundable deposit.
4.4
If the Campervan becomes unavailable for the Booking due to mechanical failure, the Owner will use reasonable endeavours to source a suitable alternative vehicle. Where no alternative vehicle can be found, the Booking will be cancelled, and the Owner will issue a full refund of the Booking Fee.
4.5
If the Campervan suffers a mechanical failure during the Booking which:
4.5.2
Means that you are unable to use the Campervan for the full Booking Dates
the Owner shall refund you an apportioned sum of the Booking Fee which will represent those days of the Booking Dates on which you have been unable to use the Campervan.
5.
Insurance
5.1
The Owner has specialist insurance cover in place for the Campervan, the details of which and the criteria you need to meet to be eligible for hire are displayed on the website under FAQs.
5.2
If you do not meet any of the insurance criteria, you must inform the Owner as soon as possible and in any event prior to the Booking Dates.
5.3
Where you inform the Owner of your failure to meet the criteria, the Owner will investigate with their insurer whether you can be covered by their policy.
5.4
Any additional insurance cover required may increase the Booking Fee and in the event that the Booking Fee does increase, the Owner will inform you as soon as possible.
5.5
Failure to declare the information requested at the time of booking, or providing information that is false, whether intentionally or not, will result in cancellation of the booking and you may not receive a refund.
5.6
The excess is £1000 but depends on the details of the drivers. The excess amount for the insurance relating to the Booking will be confirmed when the Booking Fee has been paid and the Booking Information has been provided.
5.7
You shall be liable for the insurance excess in the event of the Campervan being damaged or a claim being made under the insurance policy in relation to the Booking.
5.8
You shall be liable for any damage to the Campervan arising from your negligence or the negligence of any person who enters the Campervan with your permission.
5.9
A £50 handling fee is payable for any damage charges incurred above £250. This is an addition to the excess.
6.
Breakdown Cover
6.1
The Owner will maintain breakdown cover to the Campervan for use in the UK and will provide the relevant details to you when they meet you to handover the Campervan for the Booking. If the Campervan is taken outside of the UK, then the Hirer shall be solely responsible for providing their own breakdown cover for the duration that the Campervan remains outside of the UK.
6.2
Should the Campervan suffer a mechanical failure during the Booking which cannot be rectified under the breakdown cover supplied by the Owner, arrangements will be made to transport you back to the pickup location.
6.3
Any mechanical failures must be addressed with the Owner at the time they happen so that appropriate action can be taken. Failure to do this may mean that you will be ineligible for any compensation related to the defect at a later date.
6.4
Should the Campervan suffer a mechanical failure during the Booking and you choose to continue with the Booking rather than electing for vehicle recovery, you may waive your right to a refund should the problem persist.
7.
Amendments to Booking
7.1
You may request an amendment to the Booking Dates, on the provision that the Owner receives the request at least 28 days prior to the Booking Dates.
7.2
Approval of any request you make under Clause 7.1 above is subject to:
7.2.1
The discretion of the Owner;
7.2.2
The availability of the Campervan for the amended dates requested; and
7.2.3
Payment of a £30 administration fee.
7.3
Where the Booking Dates are amended in accordance with this Clause 7, the Owner will recalculate the Booking Fee and:
7.3.1
In the event of the Booking Fee for the amended dates being higher than the original dates, you will immediately pay any additional sum required; and
7.3.2
Where the Booking Fee is lower than the original dates, the Owner will refund to you any overpayment which has already been received in respect of the original dates. If only the Booking Deposit has been paid, the Owner will agree to retain the Booking Deposit and reduce the Remaining Fee in line with the reduction in Booking Fee.
7.3.2
No such refund will be made for early return of the vehicle.
8.
Pricing and Information
8.1
The Booking Fee is shown on the Booking section of our website and is subject to amendment from time to time.
8.2
Information available on the website is correct to the best of the Owner’s knowledge and at the time the website is accessed but may be subject to change from time to time.
9.
Pets
9.1
Well-behaved dogs are permitted to stay in the Campervan during the Booking if the Owners are informed at the time of Booking, but must not be allowed on the sofa or beds.
9.2
Any animal which is permitted in the Campervan in accordance with Clause 9.1 above will be kept under control at all times and not left unsupervised in the Campervan.
9.3
A sum may be deducted from your Security Deposit if the presence of an animal in the Campervan results in damage or additional cleaning requirements.
9.4
The owners will make reasonable adjustments, in accordance with the Equality Act 2010, for service dogs to be accommodated.
10.
Parking your Vehicle at our Premises
10.1
The hirer may park their own vehicle at the Owner’s premises during the term of the Booking free of charge. This arrangement is made at the Hirer’s own risk and the Owner takes no responsibility for the vehicle or its contents while it is at their premises. The Owner will retain keys to the vehicle in case it needs to be moved for any reason.
11.
Complaints
11.1
In the event that you have any concerns or complaints regarding your Booking or the Campervan supplied, you must contact the Owner as soon as possible, whether at the handover of the campervan or during your Booking Dates. You must provide an opportunity for the Owner to rectify the concern or complaint where reasonably possible.
11.2
Any complaints arising after the Booking Dates must be made in writing by email within 28 days of the end date of your Booking.
11.3
The Owner will make every attempt to resolve any complaints made after the Booking within 28 days.
11.4
Nothing in Clause 11 will affect your legal rights.
12.
Responsibility for Loss or Damage
12.1
Nothing in the General Hire Terms & Conditions or Hire Agreement excludes or limits the liability of the Owner:
12.1.1
for death or personal injury caused by the Owner’s negligence; or
12.1.2
for any matter which it would be illegal for the Owner to exclude or attempt to exclude liability.
12.2
You will take responsibility for your own possessions and shall ensure that they are kept safely locked in the Campervan during the Booking. The Owner accepts no liability for any accident, loss of property or personal injury suffered by you during the booking. The Owner strongly recommends that the Hirer should take out adequate travel insurance for the duration of their Booking at their own cost.
12.3
The Owner shall not be liable for any act, neglect or default on the part of any person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to persons or the Campervan, which you or any other person may suffer or incur arising out of, or in any way connected with the Booking unless the Owner is responsible.
13.
Ending the Booking
13.1
Without limiting our respect other rights or remedies, the Owner may terminate your Booking with immediate effect if you or any of your party breaches any of the General Hire Terms & Conditions or Hire Agreement.
14.
Limitations and Liabilities
The hirer:
14.1
will be liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations;
14.2
acknowledges that it is an offence to drive whilst under the influence of alcohol or drugs, including prescription drugs that affect the abilities of the drive to safely control the Campervan;
14.3
will assume full responsible for safety and condition of the Campervan during the Booking;
14.4
shall not tow any trailer or vehicle behind the Campervan;
14.5
shall not carry more passengers than the seating capacity of the vehicle specifications or overload the Campervan;
14.6
shall ensure that all occupants act safely and responsibly when on board the Campervan;
14.7
shall not use the Campervan to carry passengers or goods for hire;
14.8
shall not remove the Campervan from the UK without prior consent from the Owner; and
14.9
will be liable for any costs incurred to repair any damage to the Campervan or its contents, or any additional cleaning costs which shall be taken from the Security Deposit. In the event that the costs are higher than the Security Deposit paid, then the Owner will invoice, and require immediate payment, for any shortfall.
15.
Other Important Terms
15.1
The Owner may transfer their rights and obligations under these conditions to another organisation but will contact you if they plan to do so.
15.2
The booking is personal to the Hirer and cannot be transferred to another person, including transferring right and obligations under the General Hire Terms & Conditions or Hire Agreement.
15.3
If a court finds part of the General Hire Terms & Conditions or Hire Agreement illegal, the remaining conditions will continue in force. Each of the paragraphs of the General Hire Terms & Conditions or Hire Agreement operate separately and independently. If any court or relevant authority decide that any paragraph is unlawful, the remaining paragraphs remain in full force and effect.
15.4
In the event the Owner delays enforcing the General Hire Terms & Conditions or Hire Agreement, it can still be enforced at a later date.
15.5
Nobody other than the Owner or the Hirer shall have any rights under the General Hire Terms & Conditions or Hire Agreement. No other person shall have any rights to enforce any clauses contained therein.
15.6
The General Hire Terms & Conditions or Hire Agreement are governed by the law of England and Wales and legal proceedings can be brought in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in the courts of England and Wales or Scotland. If you live in Northern Ireland, you can bring legal proceedings in the courts of England and Wales or Northern Ireland.